1. Refund Eligibility
Standard / Ready Products
Refunds are available on standard (non-customized) products only if:
• The product is damaged
• The product received is faulty
• the wrong product is delivered
• The issue occurs due to an error from our side
A refund will be processed only after verification of the submitted evidence.
Customized / Made-to-Order Products
Refunds are not available on customized products, including:
• personalized name plates
• custom neon signs
• custom canvas prints
• personalized wall art
Once production has begun, customized orders cannot be cancelled, returned, or refunded.
2. Replacement Policy
If a damaged or faulty product is delivered, a replacement may be issued instead of a refund, depending on the product category and stock availability.
Customers must report issues within 24–48 hours of delivery, along with:
• unboxing video (mandatory)
• images/video of the problem
• order number
3. Refund Processing Time
After approval, refunds will be processed within 5–7 business days to the original payment method.
4. Conditions for Claim Approval
A refund/replacement request may be rejected if:
• The product was used or installed before reporting the issue
• The unboxing video is not provided
• Incorrect handling caused the damage
• The request is raised after the specified time
5. Incorrect Address
Refunds are not applicable for failed deliveries due to an incorrect or incomplete address entered by the customer.