Terms of service
Please read the following terms carefully before using our website or placing an order with Cusivo. By accessing this website, you agree to the terms stated below.
1. General Terms
• These terms apply to all orders placed on the Cusivo website.
• Cusivo reserves the right to modify, update, or remove content and pricing without prior notice.
• Continued use of the website constitutes acceptance of updated terms.
2. Product Information
• While we try our best to display colors and details accurately, variations may occur due to screen/device differences.
• Some products are customized and may have minor aesthetic variations within acceptable limits.
3. Order Processing
• Orders are confirmed upon successful payment.
• Customized products require full payment and production begins only after confirmation.
• Processing and shipping timelines are mentioned in the shipping policy.
4. Pricing & Payments
• Product prices may change at any time without notice.
• Payments must be made using the available secure payment gateways.
• COD availability depends on pincode/serviceability.
5. Cancellation
• Cancellation for customized products is not allowed once production has started.
• Cancellation for standard products must be requested within the allowed timeframe as per policy.
6. Refunds & Returns
• Refund eligibility follows our official Refund & Return Policy.
• Customized products are non-refundable except in cases of proven defects.
7. Shipping & Delivery
• Delivery timelines are estimates and may vary based on logistics, location, and unforeseen delays.
• Cusivo is not liable for delays caused by courier partners or address-related issues.
8. Intellectual Property
• All images, text, product designs, and digital content on this website belong to Cusivo.
• Reproduction, modification, or unauthorized usage is strictly prohibited.
9. Customer Responsibilities
Customers must:
• provide accurate shipping information
• review order details before checkout
• ensure availability at the delivery address for receiving shipment
10. Liability Limitation
Cusivo is not responsible for:
• delays beyond our control
• damages caused due to improper handling or installation
• losses due to incorrect customer-provided details
11. Contact Information
For queries related to these terms, customers may contact us through our support email/WhatsApp.
